Eligibility for Returns / Replacement

We accept return or replacement requests only under the following conditions:

• Product received is damaged, broken, or leaking.
• Incorrect product delivered (different from what was ordered).
• Product is spoiled or defective at the time of delivery.

Non-Returnable Conditions

Due to hygiene and safety reasons, we do not accept returns or refunds in the following cases:

• Change of mind after delivery.
• Product has been opened, used, or partially consumed.
• Product not stored properly after delivery.
• Delay in reporting the issue beyond 24 hours.
• Natural variations in color, texture, size, or taste.

Return / Complaint Process

1. Record an unboxing video at the time of receiving the product.
2. Continue recording while inspecting the entire product, including the jar/packet and its condition.
3. In case of damaged, leaking, defective, or incorrect products, kindly share:
   • Unboxing video (mandatory for verification)
   • Order details (Order ID, Name, Contact Number)
4. Send the details via Email or WhatsApp.
5. Our support team will review your request and respond within 24–48 hours.

Refund Policy

• Refunds will be processed only after verification and approval.
• Approved refunds will be credited within 5–7 business days.
• Refunds will be issued through the original payment method.

Replacement Policy

• Eligible customers will receive a free replacement product.
• Replacement orders will be dispatched within 2–4 working days after approval.

Important Notes

• We ensure strict quality checks before dispatch.
• Spices are freshly ground after receiving your order.
• Customers are requested to inspect the package at delivery.
• Proper storage is recommended to maintain product quality.